Maintenance Team Manager

Key Responsibilities

Defect Program Management

• Own and lead the full defects and maintenance lifecycle across DLP and structural programs.
• Drive efficient triage and timely resolution of issues across all asset classes.
• Ensure seamless collaboration with Azure Build, Sales, Living, and Development teams.
• Champion continuous improvement initiatives across systems, reporting, and workflows.

Customer Experience

• Lead with a solution-focused, customer-first approach at every touchpoint.
• Ensure professional, timely, and empathetic communication with homeowners, tenants, and internal stakeholders.
• Actively reinforce Azure’s values and service standards across all interactions.

Onsite Quality & Compliance

• Oversee site remediation works and subcontractor performance.
• Ensure all work complies with QBCC standards, tenancy legislation, and internal quality benchmarks.
• Uphold rigorous quality control and defect closure processes.

Cost Control

• Manage defect-related budgets, forecasts, and cost reporting.
• Identify cost risks and drive operational efficiencies.
• Maintain financial accountability and minimise unnecessary expenditure.

Safety & Risk

• Promote a zero-harm, safety-first culture across teams and contractors.
• Enforce strict adherence to WHS and environmental requirements.

Reporting & Improvement

• Provide regular reporting on defect trends, resolution times, and costs.
• Analyse root cause data to reduce recurrence and improve construction practices.
• Collaborate with Build and Design teams to implement preventative strategies.

Team Development

• Lead, coach, and develop the Maintenance Team to deliver consistent, high-quality outcomes.
• Build a culture of accountability, ownership, and continuous improvement.
• Ensure knowledge-sharing and skill development across the function.

Supplier & Stakeholder Management

• Maintain strong relationships with key trades, contractors, and suppliers.
• Set clear expectations and ensure performance aligns with Azure’s delivery standards.
• Represent the Build team at settlement appointments, handovers, and Body Corporate meetings.

About You

• Experienced in construction, defects management, or residential property maintenance.
• Strong leadership skills with a background in team and stakeholder management.
• Deep understanding of compliance standards, WHS, and defect legislation.
• Proactive, organised, and focused on quality and customer outcomes.
• Confident communicator who thrives in a fast-paced, cross-functional environment.

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